Through our monitoring systems we’ve identified that sometimes API calls to https://api.intercom.io/conversations/{id}/reply are failing with a 403 response. The documentation is not clear on why this would happen. We’re seeing this ~3% of the time.
Answered
Conversation reply failing with 403
Best answer by Jacob Cox
Hi
I mentioned this in our chat conversation but I wanted to respond here as well in case someone else runs into this issue.
I can see in your Messenger Settings menu that you have replies disabled for Users after the conversation has been closed for 3 days. This conversation was closed on May 11th (20 days prior to the API call), so that's why you couldn't reply to it and received those 403 errors.
Below is a screenshot (from my workspace) of where you can find those settings.
I hope that helps explain things for you!
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