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Intercom API does not respect office hours when conversations are created through the conversations API


When I create a conversation using the API, and run assignment for this conversation either using the run_assignment_rules route or just assign it to a department, this does not take into consideration the office hours. Is this an intercom API limitation or is there something I am missing in my workspace config?

Best answer by Roy

Hello @user1154​ ,

 

In this case, you should customize automation rule based on working hours.

working hour 

Let me know if you have any further questions about this topic, always happy to help.

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  • Expert User
  • 1152 replies
  • Answer
  • May 4, 2021

Hello @user1154​ ,

 

In this case, you should customize automation rule based on working hours.

working hour 

Let me know if you have any further questions about this topic, always happy to help.


  • Author
  • New Participant
  • 4 replies
  • May 4, 2021

Ohhhhhhh Okay great. Thanks a lot. I will try this.


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