Is it possible to get to this screen with the Intercom JS API?
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/3f6681c0-ca44-43f0-b68f-adac1b5cb51a.png)
Is it possible to get to this screen with the Intercom JS API?
Best answer by aykut.aydin
Hey
At the moment, there is no option to open new ticket space/page via JS API. You can currently only access the existing tickets by using either
Intercom('showSpace', 'tickets') -- This opens the list of existing tickets for the end user.
Intercom('showTicket', 123) -- This opens the specific existing ticket by ID.
You can also find the full list of JS API methods here.
This would be a great feature request if you wish to submit it in our ideas/wishlist page.
It is possible to create a ticket via REST API on the server side by using Create a Ticket endpoint. So currently, the only option for you would be to create a custom form on your site for the end users to fill up and based on the information they fill up there, you can create a ticket by using REST API.
Hope this clarifies your question. 😊
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