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WebApp sent trigger email notification to users


Hello,

 

I'm a Product Manager and I have a desire to have the ability for our WebApp to trigger an email notification to our users via intercom that the customer can then reply to and have the reply flow into our Intercom support inbox. What's the best way to do this?

2 replies

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  • Expert User
  • 1152 replies
  • February 26, 2021

Hello @william g​ ,

You are planning to send an e-mail notification to your users. Once the user make a reply on that e-mail, it should go to Intercom Inbox? is it correct?

 


  • Author
  • New Participant
  • 1 reply
  • February 26, 2021

Yes. I was over thinking it we just need to send out an email from the Intercom address.


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