We have a community site and in addition to showing Intercom Articles automatically in a chat session, we'd like to also display links to relevant community posts that match the customer's question.
Answered
Does intercom have any way to surface external search results to users while they are chatting?
Best answer by Daniel M15
Hey @steve h12! Daniel from Customer Support Engineering here 🔧
So glad to hear that you want to share our community posts with your users! We don't currently offer anything like this, however, I'll let the Interconnected team know that this is something you are looking for 😃 And of course, be sure to drop it in our Product Wishlist Group 🙂
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Hey @steve h12! Daniel from Customer Support Engineering here 🔧
So glad to hear that you want to share our community posts with your users! We don't currently offer anything like this, however, I'll let the Interconnected team know that this is something you are looking for 😃 And of course, be sure to drop it in our Product Wishlist Group 🙂
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