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Answered

Error message in WIX.

  • June 29, 2023
  • 1 reply
  • 47 views

Hello. I am just starting with Intercom. I integrated into our WIX webage. It seems like it is working in WIX. It shows up on the website. However, when I send any message, I get the following error. What is the fix?

 

Thanks

Best answer by cameron.gumley

Hi @Murat Kilci -- Cam from the Intercom Support Engineering team here šŸ‘‹

This type of error often occurs when thereā€™s an issue with identifying the end-user thats sending the Message.

Presuming that youā€™re interacting with Messenger as a logged-in User - if you have the ā€œEnforce Identity Verificationā€ capability switched ā€œOnā€ for your website and/or mobile app (which we STRONGLY recommend you do - setup details here), but the Intercom installation being used in the platform where youā€™re interacting with Messenger has not been setup to handle the Identity Verification process for logged-in Users then it can result in this type of error. 

Iā€™d suggest checking these details within your Workspace Settings, and in the integration/installation being used in your site to confirm if things are setup as needed šŸ‘

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  • Intercom Team
  • 109 replies
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  • June 30, 2023

Hi @Murat Kilci -- Cam from the Intercom Support Engineering team here šŸ‘‹

This type of error often occurs when thereā€™s an issue with identifying the end-user thats sending the Message.

Presuming that youā€™re interacting with Messenger as a logged-in User - if you have the ā€œEnforce Identity Verificationā€ capability switched ā€œOnā€ for your website and/or mobile app (which we STRONGLY recommend you do - setup details here), but the Intercom installation being used in the platform where youā€™re interacting with Messenger has not been setup to handle the Identity Verification process for logged-in Users then it can result in this type of error. 

Iā€™d suggest checking these details within your Workspace Settings, and in the integration/installation being used in your site to confirm if things are setup as needed šŸ‘


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