Skip to main content
Answered

Facebook/instagram comments?

  • April 24, 2024
  • 4 replies
  • 212 views

Hello! 

Is there anyway to answer get facebook/insta comments in an inbox? I already did messages, but so far, I cannot find a clear solution for comments.

 

Thanks in advance

Best answer by Jacob Cox

Hi @Mario Guevara !

Currently our Facebook and Instagram integrations only work with Direct Messages, not comments on your team’s social media Posts. I’ll flag this with our product team as a Feature Request, though!

View original
Did this topic help you find an answer to your question?

4 replies

Jacob Cox
Intercom Team
Forum|alt.badge.img+5
  • Sr. Technical Support Engineer
  • 441 replies
  • Answer
  • April 28, 2024

Hi @Mario Guevara !

Currently our Facebook and Instagram integrations only work with Direct Messages, not comments on your team’s social media Posts. I’ll flag this with our product team as a Feature Request, though!


Forum|alt.badge.img+1
  • Active User
  • 20 replies
  • February 21, 2025

Any updates on this? Still not able to reply to user comments?


mateusz.leszkiewicz
Intercom Team
Forum|alt.badge.img+5

@lifan It’s Mat from the Support Engineering Team 😀

There isn't any change with this feature. Facebook and Instagram are only works with DMs at the moment.


Forum|alt.badge.img+1
  • Active User
  • 20 replies
  • February 25, 2025
mateusz.leszkiewicz wrote:

@lifan It’s Mat from the Support Engineering Team 😀

There isn't any change with this feature. Facebook and Instagram are only works with DMs at the moment.

If there is any other tool that we can use to connect social media with Intercom and then reply from Intercom? I am not sure if Make.com or Zapier works.


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings