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Answered

How can I send an outbound WhatsApp Template to a lead.


I've already set and verified WhatsApp and WhatsApp templates

Best answer by Eric Fitz

Hey @user1679​, our WhatsApp integration is designed to handle inbound conversations only. You can't use it to start a new outbound WhatsApp conversation.

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3 replies

Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • Answer
  • March 28, 2022

Hey @user1679​, our WhatsApp integration is designed to handle inbound conversations only. You can't use it to start a new outbound WhatsApp conversation.


  • New Participant
  • 2 replies
  • May 26, 2023

Hi @Eric Fitz ,

Is there any update on this ticket. Is there any way we can send marketing/promotional campaigns to our users.


Jennifer K
Intercom Team
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  • Intercom Team
  • 984 replies
  • May 28, 2024

Hi @Harjas Singh 

You can start Outbound Whatsapp Messages.

I’ve added a helpful article below👇

https://www.intercom.com/help/en/articles/8632040-outbound-whatsapp-messages


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