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How can I send tickets from my ticketing system to Intercom?

  • March 31, 2021
  • 1 reply
  • 68 views

We have a ticketing system we use at my company and I am looking for a way to Automatically send a conversation from intercom over to it and have a ticket created in that system. Is there anyone who has done something similar to this?

Best answer by Eric Fitz

Hey @jeremy g12​, which ticketing system are you using?

 

A lot of ticketing platforms have either native or third part integrations with Intercom - I'd recommend you take a look in our App Store.

 

If it's an in-house system, you'll likely need to integrate directly with our REST API. You'll find a guide to integration and our endpoints here.

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Eric Fitz
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  • April 1, 2021

Hey @jeremy g12​, which ticketing system are you using?

 

A lot of ticketing platforms have either native or third part integrations with Intercom - I'd recommend you take a look in our App Store.

 

If it's an in-house system, you'll likely need to integrate directly with our REST API. You'll find a guide to integration and our endpoints here.


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