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Answered

iOS SDK 17.0.1: Intercom Launcher Doesn't Show

  • April 18, 2024
  • 1 reply
  • 52 views

Hello,
I am encountering an issue with Intercom SDK version 17.0.1. The icon inside the launcher is not displaying properly; instead, there is just a white rectangle. This problem was not present in version 16 of the SDK.
(Attach image)
Category: Support Operation
TAGS: App & Integrations, Mobile SDK

 

Best answer by bernice

Hey @Meirav Nachmanovitch Lazar - thanks for reaching out about this issue. I can see that you are expecting your own logo here. I’m going to pass your issue onto the support team to take a further look into this for you - can you ensure that you update to the latest version of the iOS SDK in the meantime?  You’ll find info on the latest iOS release here 📌  We’ll be in touch with you via the Messenger 💬

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bernice
Intercom Team
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  • Intercom Team
  • 230 replies
  • Answer
  • April 22, 2024

Hey @Meirav Nachmanovitch Lazar - thanks for reaching out about this issue. I can see that you are expecting your own logo here. I’m going to pass your issue onto the support team to take a further look into this for you - can you ensure that you update to the latest version of the iOS SDK in the meantime?  You’ll find info on the latest iOS release here 📌  We’ll be in touch with you via the Messenger 💬


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