Hello there! Has anyone here any suggestions for an app to integrate on top of Intercom to give our customers possibility to have anice list overview of their chat/conversation/ticket history, and where they can search in theit conversation history, etc.?
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Is there an app to allow customers to search their chat history?
Best answer by Aparna
Hey @kristine m12 ! Just to make sure I am on the same page as you, do you want to have a feature where users can search for their past conversations in Messenger? If so when user clicks on the see conversation button they will be able to view all their past conversation.
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