Skip to main content
Answered

Can I get draft versions of the published articles via Intercom API?


When I request my articles from Intercom API
For the published articles I get just the public version of the article, whatever this article was edited and saved as a draft

It's a way to get the public version of the article and also the last edited version of the article?

Best answer by Racheal

Hey @Rodislav Zaharadji Racheal from the support engineer team here👋 

 

At the moment, Intercom does not support the ability to retrieve a draft version Article via the API.  But I would love to pass this along as a feature request for the product team! Just as a heads up, you can retrieve a draft Article, just not a draft of an already public Article.

View original
Did this topic help you find an answer to your question?

3 replies

Racheal
Intercom Team
Forum|alt.badge.img+5
  • Customer Support Engineer
  • 512 replies
  • Answer
  • April 7, 2023

Hey @Rodislav Zaharadji Racheal from the support engineer team here👋 

 

At the moment, Intercom does not support the ability to retrieve a draft version Article via the API.  But I would love to pass this along as a feature request for the product team! Just as a heads up, you can retrieve a draft Article, just not a draft of an already public Article.


Hey @Racheal are there any updates on this, my organisation will benefit greatly from this feature as well?


mateusz.leszkiewicz
Intercom Team
Forum|alt.badge.img+5

Hi Tsvetoslav Vasev, It’s Mat from the Support Engineering Team 😀

We are still waiting for the implementation of this feature. I would recommend following our update page to keep up with the new features. 


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings