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Do Article URLs automatically redirect?


If we change a URL on an existing article, will it automatically redirect to the new URL or is there something manual we need to do?

Best answer by Racheal

Hey @ashley h14​ Racheal from the Support Engineer team hereπŸ‘‹πŸΌ

 

If you make a change to an Article like edit the title, it will change the public URL of the article but that's okay, we keep a log of all of those URL changes. We'll always redirect the end user to the original article no matter how many times the URL changed. So you don't need to update the outdated links that were used previously. πŸ‘

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2 replies

Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • Answer
  • August 16, 2022

Hey @ashley h14​ Racheal from the Support Engineer team hereπŸ‘‹πŸΌ

 

If you make a change to an Article like edit the title, it will change the public URL of the article but that's okay, we keep a log of all of those URL changes. We'll always redirect the end user to the original article no matter how many times the URL changed. So you don't need to update the outdated links that were used previously. πŸ‘


  • New Participant
  • 2 replies
  • June 20, 2023

Is this also the case if the domain/subdomain is changed?


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