Skip to main content
Answered

How can I change the HTML/CSS of my Help Center?


Forum|alt.badge.img

Can I change the default layout of the Help Center? I want to upload my own custom HTML/CSS.

Best answer by Eric Fitz

Currently, it’s not possible to change the default layout of the Help Center, beyond some customisation options.

 

You can’t upload your own HTML or CSS to the Help Center.

View original
Did this topic help you find an answer to your question?

6 replies

Eric Fitz
Employee
Forum|alt.badge.img+5
  • Employee
  • 1630 replies
  • Answer
  • June 25, 2020

Currently, it’s not possible to change the default layout of the Help Center, beyond some customisation options.

 

You can’t upload your own HTML or CSS to the Help Center.


  • New Participant
  • 4 replies
  • September 22, 2021

Hello,

 

Is this something you will ever add to your product?


Eric Fitz
Employee
Forum|alt.badge.img+5
  • Employee
  • 1630 replies
  • September 22, 2021

Hey @user794​, I of course can't say if this will ever feature on a future roadmap (because that's always a possibility!), but it's not currently scoped.


  • New Participant
  • 1 reply
  • August 26, 2022

Hi. We have just onboarded from a small provider who had almost everything customable. I'm a bit surpirized that you can't even change the fonts of the help center - It's hard to follow brand guidelines if all you can do is to change the header and colors 😞


  • New Participant
  • 1 reply
  • November 4, 2022

Hi there, just wanted to add that not being able to customize the help center really diminishes the user experience. Currently, the issue we're experiencing is that, since we have a robust help center, the list of articles can get really long and it makes it harder for the user to skim through many possible answers. We suggest, if not making the layout customizable, at least having a condensed or tiled view option. Hopefully this feature gets implemented soon.


  • New Participant
  • 1 reply
  • March 4, 2024

Agreed. Being able to adjust the CSS would go a long way to making the help center more customizable. I’m currently evaluating moving our existing content here because I like the integration but not being to make simple design tweaks is quite limiting and probably a deal breaker for us.


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings