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Answered

Is there any way to add or embed a navigation menu in an article?

  • November 8, 2022
  • 3 replies
  • 214 views

  • New Participant
  • 2 replies

I have an article with multiple sections and I want to add a navigation menu so that users can click on the section they want to skip to. I've seen it in other Help Centers, but I'm not sure if I can even do that in Intercom. Has anyone been able to? I've included a screenshot from the Mixpanel help center for reference. Thanks in advance!

Best answer by Oseas

Hey @emma l​! Oséas here from the Customer Support Specialist team 🕵️

 

At the moment, this type o customisation is not available in our Help Center. A better level of article customisation is one of the popular feature requests in our @Product Wishlist​ so I'll make sure to mark this as a +1 for you. Thanks for flagging this to us 🙏

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3 replies

Oseas
Employee
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  • Employee
  • 103 replies
  • Answer
  • November 11, 2022

Hey @emma l​! Oséas here from the Customer Support Specialist team 🕵️

 

At the moment, this type o customisation is not available in our Help Center. A better level of article customisation is one of the popular feature requests in our @Product Wishlist​ so I'll make sure to mark this as a +1 for you. Thanks for flagging this to us 🙏


Jana
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  • Active User
  • 47 replies
  • November 15, 2022

We're doing this manually at the moment for all of our help articles. You can copy the anchor links of your headers and then paste them into a table of contents at the start of the article.

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  • Author
  • New Participant
  • 2 replies
  • November 15, 2022

Awesome, I'll have to give that a shot. Thank you!


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