Customer Support

Answer Bot This subtopic is a place to discuss all things Answer Bot. Use this category to discuss writing up answer bot answers and best practices, as well as answer bot set up. Customer Data This category is here for any and all things customer data. Use this subtopic to look into best practices for categorizing data, which data to track, and how to utilize that data across Intercom. Team Inboxes Under this subtopic you can discuss questions and use cases for team inboxes in Intercom. Here are a few examples of how you might want to use teams: Help Center Articles Under this topic you’ll find discussions surrounding your Help Center articles. Use this subtopic to discuss article best practices and Help Center management. Messenger Discuss all topics related to the Intercom Messenger here.
Topic Replies Activity
About the Customer Support category 1 December 16, 2019
Filtering by Tagged Conversations - Inbox 1 January 14, 2020
Chat not showing in search results 1 January 12, 2020
High Latency on Facebook Integration Messages 1 November 7, 2019
Lead Vs Usuario 2 December 9, 2019
Bug: Intercom is running on the wrong timezone in Brazil 3 November 8, 2019
Intercom user creation/updates seems very non-deterministic 2 November 7, 2019
How to show specific conversation in Messenger with Javascript? 7 October 22, 2019
Assigning Lead in Intercom and SFDC 2 August 22, 2019
Access article content externally 4 August 8, 2019
What's up with the trick 'Close' button? 4 March 27, 2019
Consolidating Leads and Users 3 February 12, 2019
Outsourcing Intercom Chat Sales Team 4 December 10, 2018