Customer Support

Messenger Discuss all topics related to the Intercom Messenger here. Help Center Articles Under this topic you’ll find discussions surrounding your Help Center articles. Use this subtopic to discuss article best practices and Help Center management. Customer Data This category is here for any and all things customer data. Use this subtopic to look into best practices for categorizing data, which data to track, and how to utilize that data across Intercom. Resolution Bot This subtopic is a place to discuss all things Resolution Bot. Use this category to discuss writing up resolution bot answers and best practices, as well as resolution bot set up. Team Inboxes Under this subtopic you can discuss questions and use cases for team inboxes in Intercom. Here are a few examples of how you might want to use teams:
Topic Replies Activity
About the Customer Support category 1 December 16, 2019
Resolution bot: who is using it? 3 April 6, 2020
Filtering by Tagged Conversations - Inbox 2 February 14, 2020
Cobrowsing using Intercom 2 January 30, 2020
Recent issues with Spam Filters 1 January 29, 2020
Chat not showing in search results 1 January 12, 2020
High Latency on Facebook Integration Messages 1 November 7, 2019
Lead Vs Usuario 2 December 9, 2019
Bug: Intercom is running on the wrong timezone in Brazil 3 November 8, 2019
Intercom user creation/updates seems very non-deterministic 2 November 7, 2019
How to show specific conversation in Messenger with Javascript? 7 October 22, 2019
Assigning Lead in Intercom and SFDC 2 August 22, 2019
Access article content externally 4 August 8, 2019
What's up with the trick 'Close' button? 4 March 27, 2019
Consolidating Leads and Users 3 February 12, 2019
Outsourcing Intercom Chat Sales Team 4 December 10, 2018