Customer Support


Help Center Articles Under this topic you’ll find discussions surrounding your Help Center articles. Use this subtopic to discuss article best practices and Help Center management. Team Inboxes Under this subtopic you can discuss questions and use cases for team inboxes in Intercom. Here are a few examples of how you might want to use teams: Resolution Bot This subtopic is a place to discuss all things Resolution Bot. Use this category to discuss writing up resolution bot answers and best practices, as well as resolution bot set up. Customer Data This category is here for any and all things customer data. Use this subtopic to look into best practices for categorizing data, which data to track, and how to utilize that data across Intercom. Messenger Discuss all topics related to the Intercom Messenger here.
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