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Are archived users counted in Billing?


Even after archiving all our inactive users from Intercom Contacts, I still see those users counted under the billing. Can someone shed light on this, please? Thanks!

Best answer by Eric Fitz

Hey @suresh​ 👋 archiving users will only reduce your bill on some of our older legacy pricing plans. You appear to be on just such a plan!

 

When you archive contacts, the billing page will be updated with the new count within 24 hours. Looking on our backend, I can see that the reduction in contacts is reflected for your workspace.

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3 replies

Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • Answer
  • January 7, 2021

Hey @suresh​ 👋 archiving users will only reduce your bill on some of our older legacy pricing plans. You appear to be on just such a plan!

 

When you archive contacts, the billing page will be updated with the new count within 24 hours. Looking on our backend, I can see that the reduction in contacts is reflected for your workspace.


  • Author
  • New Participant
  • 1 reply
  • January 7, 2021

Hey Eric - I appreciate your quick response. Your answer solves my problem. I'll update you, in case, I have any further questions. Have a nice day! Cheers


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • January 7, 2021

Glad that I could be of assistance!


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