- lead
- customer
- user
- teammate
- admin,
- contact
Answered
Can someone explain these Intercom phrases to me?
+1Best answer by Kostas X
You forgot visitor 
Teammate = Admin = A member of your Intercom workspace
Contact = superset of Lead or User/Customer
A visitor is someone who visits your websites but doesn't interact with Intercom.
A lead is a visitor who interacted with Intercom.
A user is a lead that Signed up (logged in or registered for your service, they were identified via user_id parameter)
You forgot visitor
Teammate = Admin = A member of your Intercom workspace
Contact = superset of Lead or User/Customer
A visitor is someone who visits your websites but doesn't interact with Intercom.
A lead is a visitor who interacted with Intercom.
A user is a lead that Signed up (logged in or registered for your service, they were identified via user_id parameter)
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.