Hey there ​@Devops, Emily here from Support Engineering

I am not exactly sure where you are referring to within Intercom, however if you have a feature request you would be interested in submitting to the team, you can do so by uploading your idea/request to our Wishlist! 

You can check if this feature has been recorded already on our Product Wishlist in our Community

You can search and upvote existing requests or create new requests

Check out the quick guide on how the Product Wishlist works here.

Hope this helps!