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Am I able to assign an incoming chat to a specific agent without requiring a specific tag for each agent?


Am I able to assign an incoming chat to a specific agent without requiring a specific tag for each agent?

Best answer by Brent

Hiya @anthony s11​ 

Would probably need to know a bit more about what you're trying to do here to answer helpfully, but have you seen this article on all the ways to assign conversations? It might give you what you're after.

https://www.intercom.com/help/en/articles/199-assign-conversations-to-teammates-and-teams/p>

 

 

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2 replies

Forum|alt.badge.img+1
  • Active User
  • 95 replies
  • July 7, 2021

Absolutely! Depending on the specifics of where you want it to go, you can use Rules to assign your conversation to the right teammate.


Brent
Super User ✨
Forum|alt.badge.img+4
  • Super User ✨
  • 257 replies
  • Answer
  • July 7, 2021

Hiya @anthony s11​ 

Would probably need to know a bit more about what you're trying to do here to answer helpfully, but have you seen this article on all the ways to assign conversations? It might give you what you're after.

https://www.intercom.com/help/en/articles/199-assign-conversations-to-teammates-and-teams/p>

 

 


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