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Answered

Anyone using auto language translation here in intercom ?

  • December 30, 2023
  • 5 replies
  • 548 views

i’m thinking to have DeepL translation feature in intercom 

 

just like livechat platfrom offer API for it 

 

intercom has it ? 

Best answer by Jacob Cox

Hi @David Adam !

Intercom doesn’t have a natively-built translation tool, but you can check out our App Store to find 3rd party tools have built translation solutions for the Intercom Messenger! 

 

 

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5 replies

Jacob Cox
Intercom Team
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  • Sr. Technical Support Engineer
  • 441 replies
  • Answer
  • January 6, 2024

Hi @David Adam !

Intercom doesn’t have a natively-built translation tool, but you can check out our App Store to find 3rd party tools have built translation solutions for the Intercom Messenger! 

 

 


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  • Connector
  • 5 replies
  • January 12, 2024

I second this request! My main query is regarding American English and UK English.. can there be a simple word translation based on localisation as i may have to duplicate all my ‘Proactive Support’ in 2 very similar languages!


mateusz.leszkiewicz
Intercom Team
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Hi Jon, 

Unfortunately, we are not supporting that feature at the moment, as Jacob mentioned above.
You can use one of the app integrations from our App Store.


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  • Connector
  • 5 replies
  • January 16, 2024

Those in the app store only covers help centre articles or the inbox, whereas I’m referring to the proactive support features.


mateusz.leszkiewicz
Intercom Team
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It would be handy to have the translation tool built into our proactive support.

I am more than happy to submit this as a feature request for our engineers to look into.

Would you be that kind and reach out to us with this suggestion via Messenger? It will be a bit easier to keep track of this request with the feature.


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