Is there a way to apply tags based on conversation ratings? We've attempted this through automation, but it's not behaving correctly.
My goal is to be able to create a view that can be filtered by conversation ratings.
Answered
Apply tags based on conversation rating
Best answer by Paul M11
Hey @user1569​ 👋 Paul here from Intercom Support!
There is no option currently to apply tags based on when a rating is left but I'd be happy to flag this as a feature request with the product team 🚀
There is a conversation rating option in rules but that would mean that every time someone who has a
conversation_ranking attribute their conversations will get tagged every time they start a new one so not sure this will any use for your use case!
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Hey @user1569​ 👋 Paul here from Intercom Support!
There is no option currently to apply tags based on when a rating is left but I'd be happy to flag this as a feature request with the product team 🚀
There is a conversation rating option in rules but that would mean that every time someone who has a
conversation_ranking attribute their conversations will get tagged every time they start a new one so not sure this will any use for your use case!
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