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Answered

Can I change the view of forwarded emails in Inbox?


Is there any way to improve the look of forwarded emails to the inbox? Intercom seems to collapse email threads and replies into each other which make it hard to interpret the flow of the inbox.

 

Signatures, images and attachments are also difficult to read/access in plain text view via the Inbox.

Best answer by Roy

Hello @nina h​ ,

 

How about getting a raw email?

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3 replies

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  • Expert User
  • 1152 replies
  • Answer
  • July 19, 2021

Hello @nina h​ ,

 

How about getting a raw email?

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  • Author
  • New Participant
  • 1 reply
  • July 20, 2021

Thanks Roy! I've tried that before and it's certainly helpful. Do you know if there is a way to save this as the default view?


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  • Expert User
  • 1152 replies
  • July 20, 2021

@nina h​ , Anytime = )

 

Afraid there is no option to set the raw view as a default, but you can always suggest such requests in @Product Wishlist​ group.

 

Have a great day, if there will be any other questions regarding Intercom you can always create a new post in community 😇


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