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Can I have a user (Representative) with access to multiple inboxes, but only receive new conversations when in active status from a one specific inbox rather than all inboxes?

  • February 9, 2022
  • 1 reply
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I have a representative that should only receive new conversations via round robin from a specific inbox but I want this user to have the access and ability to send outbound from any inbox. How can I specify a "primary" inbox? I only want the "active" status to apply to a specific inbox.

Best answer by Lisa B11

Hey @chris b19​ 👋

 

It's currently not possible to set a Primary inbox for a teammate but that's a great shout for a feature request over at @Product Wishlist​ 🙌

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  • February 15, 2022

Hey @chris b19​ 👋

 

It's currently not possible to set a Primary inbox for a teammate but that's a great shout for a feature request over at @Product Wishlist​ 🙌


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