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Answered

Can I merge conversations?

  • October 14, 2022
  • 3 replies
  • 190 views

 

Is there an option to merge tickets? 

 

I have two different tickets that are basically on the same issue and I wanted to merge both of them into one.

Best answer by Shauna

Hey @ririā€‹ šŸ‘‹šŸ¼

 

Currently there is no way to merge conversations or tickets. This would be a feature request - I've flagged this to the team for you šŸš€

 

Be sure to keep an eye on our Product Changes page for updates on current features or announcements on new products šŸ‘‰šŸ¼ https://www.intercom.com/changes/en/p>

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3 replies

Shauna
Intercom Team
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  • Intercom Team
  • 159 replies
  • Answer
  • October 17, 2022

Hey @ririā€‹ šŸ‘‹šŸ¼

 

Currently there is no way to merge conversations or tickets. This would be a feature request - I've flagged this to the team for you šŸš€

 

Be sure to keep an eye on our Product Changes page for updates on current features or announcements on new products šŸ‘‰šŸ¼ https://www.intercom.com/changes/en/p>


  • New Participant
  • 1 reply
  • October 25, 2022

We really need it. I know there are multiple threads around it from more than a year ago... please can you consider giving this feature priority?


  • New Participant
  • 4 replies
  • April 21, 2023
Orni wrote:

We really need it. I know there are multiple threads around it from more than a year ago... please can you consider giving this feature priority?

Second this. Seems like a very basic (complex on the backend, Iā€™m sure) feature that MANY firms have been requesting. Is there a roadmap? Can we please have this revisited by the product team? Huge blocker for our team. 


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