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Answered

Can not send a new email to my user

  • October 13, 2023
  • 1 reply
  • 224 views

  • New Participant

Did anyone encounter an issue starting a new conversation via email because it shows an error?

I received an error when I tried to send an email to a new user, even though I have already verified my domain address and obtained the send email permission. It's quite strange. Can anyone help?

 

 

Best answer by Racheal

Hey @Gin Racheal from the support engineer team here👋 

 

I can see you’re already working with our team to get your email restriction lifted. They will be able to sort you out there!

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Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • Answer
  • October 16, 2023

Hey @Gin Racheal from the support engineer team here👋 

 

I can see you’re already working with our team to get your email restriction lifted. They will be able to sort you out there!


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