I can see the timestamps of when messages are sent, but users cannot. This would be useful to demonstrate first response times to users, and have a way to record the timings of the messages.
Answered
Can the message timestamp be shown to users?
Best answer by Diogo Silva
Hello Valerio
I agree that it would be useful, for now you can consider some alternatives:
1. Set up office hours and response times in Messenger. This can give users a general idea of when to expect responses, even if it doesn't show specific timestamps.
2. Use the customer engagement overview to monitor the performance of your messages over time. While this doesn't show timestamps to users, it can help you better understand message sending patterns.
Another suggestion is to contact Intercom support to request this feature
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