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Answered

How can I completely remove an email from intercom so that messages don't come up when that email is CC'd?


I cannot find evidence of that email anywhere! i have removed all emails from email forwarding and cannot figure out why automated responses are still coming in from that email

Best answer by Roy

@natalya​ , Have you tried to set up some automation? Which allows you to close such e-mails automatically.

Here's the example:

IntercomAUtoClose

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5 replies

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  • Expert User
  • 1152 replies
  • April 15, 2021

Hello @natalya​ 👋,

 

Just to make sure that we are on the same page, you want to stop getting automated responses when someone CC your support e-mail? Is this correct?


  • Author
  • New Participant
  • 3 replies
  • April 15, 2021

Hi Roy!

 

Yes exactly!


Forum|alt.badge.img+5
  • Expert User
  • 1152 replies
  • Answer
  • April 15, 2021

@natalya​ , Have you tried to set up some automation? Which allows you to close such e-mails automatically.

Here's the example:

IntercomAUtoClose


  • Author
  • New Participant
  • 3 replies
  • April 15, 2021

Yes I have, however our issue is we want an accurate close conversation time, does this affect the close conversation time?

 


Forum|alt.badge.img+5
  • Expert User
  • 1152 replies
  • April 15, 2021

@natalya​ , The following rule will close conversation instantly If they match rule conditions.


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