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How do I schedule a message to only be sent on weekends?

  • February 12, 2021
  • 1 reply
  • 100 views

I'm trying to create an Outbound email that is sent to a specific group of customers only on the weekends. I want the message to trigger when someone emails us over the weekend. When I click on "When to send this" to add a rule, there's only "Add URL"

 

"Time on page".

 

I've tag the Group that I want it to go to, but I just realized that it started sending the email without a customer first reaching out.

 

How do I fix this?

 

Email++Snappic++Intercom+2021-02-12+at+3.44.04+PM

Best answer by Eric Fitz

Hey @emily s11​, you won't find the scheduling options for your message in the Rules section. Rather, in the message builder, there's a separate Scheduling section where you'll be able to specify when this message should send.

Screen Shot on 2021-02-15 at 12-21-58Keep in mind that you'll only be able to schedule ongoing messages that aren't within a Series.

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Eric Fitz
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  • February 15, 2021

Hey @emily s11​, you won't find the scheduling options for your message in the Rules section. Rather, in the message builder, there's a separate Scheduling section where you'll be able to specify when this message should send.

Screen Shot on 2021-02-15 at 12-21-58Keep in mind that you'll only be able to schedule ongoing messages that aren't within a Series.


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