We are reducing our support coverage over the upcoming holiday. When customers email us, we want to send an auto-responder via email that tells them we are offline and will be back soon! I know we can set this up on the email provider side, but not sure how that integrates with Intercom or if there is a setting within Intercom. Thanks in advance!! 🙏
Answered
How do I set up an auto-responder for inbound emails?
Best answer by Eric Fitz
Hey @user140, there is currently no setting within your workspace to do this. It would be possible to achieve this via our API, however, using this endpoint; https://developers.intercom.com/intercom-api-reference/reference#reply-to-a-conversation./p>
There are other ways you can use Intercom to set expectations during holidays, as this guide outlines!
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