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Answered

How to find out the number of conversation a particular customer have had with us?

  • January 17, 2021
  • 3 replies
  • 315 views

We are trying to figure out the engagement levels of a particular customer that reach out to, is there to find out the number of conversation a customer has had with us using export?

Best answer by Roy

Hi @pranay​ , In this case, there two ways to get conversation numbers.

 

1 - From Inbox -> Search -> User = Select User

Inbox _ Platform Test _ Intercom (3)2 - You should Export conversations from Intercom -> Reports -> Export and then filter it via Customer e-mail or User ID.

 

I hope this will be helpful.

BTW will be nice if Intercom includes this number inside the user profile @Product Wishlist​ .

 

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3 replies

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  • Expert User
  • 1152 replies
  • Answer
  • January 18, 2021

Hi @pranay​ , In this case, there two ways to get conversation numbers.

 

1 - From Inbox -> Search -> User = Select User

Inbox _ Platform Test _ Intercom (3)2 - You should Export conversations from Intercom -> Reports -> Export and then filter it via Customer e-mail or User ID.

 

I hope this will be helpful.

BTW will be nice if Intercom includes this number inside the user profile @Product Wishlist​ .

 


  • Connector
  • 5 replies
  • January 24, 2021

I would say it would be great to have that number both on the user and company profile (summary of user convo count). This could be used for targeting, qualification and for analysis.


Forum|alt.badge.img+5
  • Expert User
  • 1152 replies
  • January 24, 2021

Nice catch @kamil r​ , you should post about this to @Product Wishlist​ .


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