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I have notification sounds on, but it does not always sound off when I get a new message from one of my teams

  • November 3, 2022
  • 1 reply
  • 16 views

My team only hears the notifications of the conversations that are assigned to them, but those that are unassigned are not ringing and this is affecting our indicators.

Attached image of the settingsWhatsApp Image 2022-11-03 at 10.04.08 AM

Best answer by Oseas

Hey @diego v​! Oséas here from the Customer Support Specialist team 🕵️

 

That's strange 🧐 I wonder how do you have the following notification options set? 👇notificationDoes enabling this option for desktop solves the issue for you?

 

If not, could you please open a conversation with us in through Messenger so we can investigate this further?

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Oseas
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  • Employee
  • 103 replies
  • Answer
  • November 4, 2022

Hey @diego v​! Oséas here from the Customer Support Specialist team 🕵️

 

That's strange 🧐 I wonder how do you have the following notification options set? 👇notificationDoes enabling this option for desktop solves the issue for you?

 

If not, could you please open a conversation with us in through Messenger so we can investigate this further?


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