I created a rule on Intercom for Intercom to automatically detect Customers country and Set the Country in pre-set Custom Attribute.

I observed this works on some Tickets and does not a whole lot of others. What could be the reason for this?
I created a rule on Intercom for Intercom to automatically detect Customers country and Set the Country in pre-set Custom Attribute.
I observed this works on some Tickets and does not a whole lot of others. What could be the reason for this?
Best answer by Nathan Sudds
The key thing to increase the chances of having this information on users would probably be to make sure that the Intercom embedded JS code is running everywhere on your site/app so that the user is more likely to have this info on their profile. If you are gathering this information anywhere else in your app, you can also pass this to the custom attribute via the Intercom JS automatically by adding it to the JS as well but that depends on what type of data you have on the customer already, if this is crucial to the support/sales process it might be good to be sure it’s gathered during onboarding vs relying on Intercom to track it.
If you. need more help with this, I’d be interested to learn more about your use case and product/service so I can help better as well. But hopefully some of these thoughts above are useful to you.
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.