Skip to main content
Answered

Is the "News" feature searchable?

  • August 23, 2023
  • 1 reply
  • 34 views

I find it odd that the “news” feature is not searchable.

Does anyone know if search can be enabled for “news”.

As someone who is evaluating using Intercom for our SaaS product, I had a hard time finding the Intercom news Public site: https://www.intercom.com/changes/en

Where I am unable to search or click on certain tags to filter the list of news by category.

Best answer by Jacob Cox

Hi there @Rob Galvin !

 

It’s currently not possible to search the actual publicly facing News Center site. Rather, the most recent News item will get added to the top of the News stream.

Your team IS able to search News Items on the backend based on the name and Tag of the News Item.

Seems to me like the ability to search would be a very handy and expected ability on the frontend, as well. I’m going to flag this with our team as a Feature Request. Thanks for reaching out about that!

View original
Did this topic help you find an answer to your question?

1 reply

Jacob Cox
Intercom Team
Forum|alt.badge.img+5
  • Sr. Technical Support Engineer
  • 441 replies
  • Answer
  • August 27, 2023

Hi there @Rob Galvin !

 

It’s currently not possible to search the actual publicly facing News Center site. Rather, the most recent News item will get added to the top of the News stream.

Your team IS able to search News Items on the backend based on the name and Tag of the News Item.

Seems to me like the ability to search would be a very handy and expected ability on the frontend, as well. I’m going to flag this with our team as a Feature Request. Thanks for reaching out about that!


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings