Skip to main content
Question

Is there a way to see time snoozed in reporting?


Forum|alt.badge.img+1

I want to look at my time-to-close metric, but I want to make it not include snoozed time. I would be ok with doing it manually by seeing time snoozed and doing the math. Is this possible?

Did this topic help you find an answer to your question?

2 replies

Brent
Super User ✨
Forum|alt.badge.img+4
  • Super User ✨
  • 257 replies
  • January 24, 2023

Hey @erin k​ there doesn't seem to be a report section for time snoozed - the only thing I could find is number of snoozed conversations in the Customer Support > Conversations report. Might be a good one to add to the @Product Wishlist​ for the Intercom team to review.


Forum|alt.badge.img+1
  • Author
  • Active User
  • 24 replies
  • January 24, 2023

Thank you @brent w​ !


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings