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Is there any way to disable the email that gets sent to a customer when they added to an existing conversation chain on Intercom?


Bit niche but I'm looking at disabling the email that gets sent to users when they are added to an existing conversation chain. I just want an email to trigger when a message is sent instead

Best answer by Roy

👋 Hi @aaron s13​ ,

 

Afraid there is no such feature, you can request this in @Product Wishlist​ group.

 

Hope this will be helpful, Have a great day

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4 replies

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  • Expert User
  • 1152 replies
  • Answer
  • July 6, 2021

👋 Hi @aaron s13​ ,

 

Afraid there is no such feature, you can request this in @Product Wishlist​ group.

 

Hope this will be helpful, Have a great day


  • New Participant
  • 1 reply
  • April 7, 2022

Could I request an update on this feature? It's very important to my organization to be able to turn these off.


  • New Participant
  • 1 reply
  • April 11, 2022

I agree. I would love this feature as well.


  • New Participant
  • 1 reply
  • November 24, 2022

Same here - it's frustrating my customer service team and impacting their adoption of intercom.


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