I find it fascinating that Intercom, a customer support company, has no support on weekends. My subscription expired on a Friday and I wanted to renew, however going through the renew process failed because the system said I already had an active subscription. This is a $1,000+ purchase.
Instead it’s been over 24 hours and still no response from Intercom. Luckily the purchasing glitch fixed itself after 24 hours so I’m now able to use the account again. But for 24 hours I was unable to respond to customers.
Intercom seems to operate like a legacy government agency with archaic work rules. Just a reminder there are many competitors out there offering similar products, often for 10% of the cost of an Intercom account.
Lack of support from Intercom
Best answer by Jacob Cox
Hi
I’m sorry to hear that you were running into issues renewing your subscription. Intercom does provide weekend support, but it is a skeleton team manning the inboxes on Saturdays and Sundays, and they aren’t always able to get to every conversation that comes in. I’m happy to hear that the issue did seem to solve itself. An issue has been opened with our product team around the experience that you ran into, so hopefully that won’t happen to anyone else in the future. We appreciate you bringing that to our attention! 🙏🏻
I can see that our team has responded to your original message. They should be able to get you squared away if you have any remaining questions for them!
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