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Tags and segments, how do we keep the list of converstions tags neat?

  • February 14, 2023
  • 2 replies
  • 27 views

Our customer service manually tag conversations. What I see now after our Marketing team have started using segments is that the conversation tags lists now is messy with segments tags not at all relevant for our customer service.

 

How can we get around with this?

 

 

2 replies

Joseph S.
Super User ✨
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  • Super User ✨
  • 66 replies
  • February 14, 2023

Hi @user772​ 

 

What do you need help with exactly? Organise your tags to be used as an organised insights, or to differentiate between them and the segments tags?


  • Author
  • Connector
  • 7 replies
  • February 14, 2023

Ideally not having segments tags in the conversation tags


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