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Where do I find ticket state for my team's collaboration?


  • New Participant
  • 1 reply

I'm trying to find this option in my Inbox. Which setting do I need to change to have it show up? This will make it easier for my team to collaborate on a large volume of tickets.

Thanks for any help you can provide.

 

Best answer by Larissa Alberti

Hey @Emma @Tony  😊

I’ve hard back from my team and I’m happy to confirm that this feature has been enabled for all of our customers. 

You should be able to see the same “drop-down” menu in your Inbox now.

Hope you find this information useful!

 

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4 replies

Shauna
Intercom Team
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  • Intercom Team
  • 159 replies
  • July 28, 2023

Hey @Emma 👋🏼  Shauna here from Support! 

Does this not show up when you click the ‘drop-down’ in your Inbox or in the ‘All inbox’ to narrow down “open” / “closed” / “snoozed” etc. 👀 

Could you share a screenshot of what you see? Do you have Tickets created within your workspace currently?


  • New Participant
  • 1 reply
  • July 28, 2023

Hi @Shauna,

I am working with Emma. There are only 3 options in both “My Inbox” and “All”: Open/Close and Snoozed.

 

We checked with our Administrator, but he is not aware of this either. Could you please assist further?

Thank you.

 


Larissa Alberti
Intercom Team
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Hey @Emma @Tony 👋

This is a feature that was released when we launched tickets. However, it’s currently not available for all of our customers and that’s the reason why you cannot see it.

We could enable this to your workspace if you want to. We’ll reach out to you directly so we can discuss this further.

Hope this helps!


Larissa Alberti
Intercom Team
Forum|alt.badge.img+4

Hey @Emma @Tony  😊

I’ve hard back from my team and I’m happy to confirm that this feature has been enabled for all of our customers. 

You should be able to see the same “drop-down” menu in your Inbox now.

Hope you find this information useful!

 


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