I'm trying to find this option in my Inbox. Which setting do I need to change to have it show up? This will make it easier for my team to collaborate on a large volume of tickets.
Thanks for any help you can provide.
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I'm trying to find this option in my Inbox. Which setting do I need to change to have it show up? This will make it easier for my team to collaborate on a large volume of tickets.
Thanks for any help you can provide.
Best answer by Larissa Alberti
I’ve hard back from my team and I’m happy to confirm that this feature has been enabled for all of our customers.
You should be able to see the same “drop-down” menu in your Inbox now.
Hope you find this information useful!
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