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Can customers search for external/third-party content within a Custom Bot?

  • 9 September 2020
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Is there any way to integrate the website's search function into Intercom's interface during bot dialogue or on the main entry page? To clarify, one that would search the website itself, and not just articles we post. Integration with Google My Business would be great as well, so if someone searches a topic or location, they can be served with a Google Maps link.

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Best answer by Roy 10 September 2020, 01:12

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Hello @denver​ , Great idea to suggest users help during searching.

 

If I get it correctly, You want to track what customers are searching on your website and then send it to Intercom, I'm right?

Yes, it's possible, and depends on how your website is built.

 

1) If your website during searching inserts search keywords in the URL it will be much easier to build it.

 

Example: 

I'm searching for a location, clicked "enter" and the website URL changed to:

example.com/?s=location (most of the WordPress sites doing this) 

 

In this way, it's easy to send Google maps location via Intercom messenger or customize the bot when the customer search location on your website. All you need to do is:

 

- Create a new message (Like this one)

location-1

 

 

 

 

- Define search rules

location-2

 

- Set it live

 

As I said before, it is the most easier way to develop this.

 

2) If your website doesn't put search data in the URL, you need to use data attributes.

You can read more about this here: https://www.intercom.com/help/en/articles/179-send-custom-user-attributes-to-intercom

 

If there will be a question, I will be happy to answer them.

Hope this will be helpful.

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