Seems like custom action executes just once per conversation using custom bot. If i call the same action again in the same conversation it goes on the fail state, not sure how debug it.
Best answer by Paul M11
View original
Hey there
I would say the best option here would be to reach out to us through the Messenger as we can better troubleshoot there 🕵️♂️ .
If you could share the url of the custom bot in the conversation that would help us to start investigating right away 🙏
You can grab the URL from your browser bar when viewing the Custom Bot in Intercom.
Hey,
Seems like the issue after all was that i had to keep the same id output of the remote call to be able to update the 1:1 relation. If i return a different id it will fail.
Reply
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.