Seems like custom action executes just once per conversation using custom bot. If i call the same action again in the same conversation it goes on the fail state, not sure how debug it.
Best answer by Paul M11
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- Employee
- 53 replies
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17 April 2023
- Answer
Hey there
I would say the best option here would be to reach out to us through the Messenger as we can better troubleshoot there 🕵️♂️ .
If you could share the url of the custom bot in the conversation that would help us to start investigating right away 🙏
You can grab the URL from your browser bar when viewing the Custom Bot in Intercom.
Hey,
Seems like the issue after all was that i had to keep the same id output of the remote call to be able to update the 1:1 relation. If i return a different id it will fail.
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