We have been in the process of setting up a custom bot using custom actions. Yesterday this worked like a charm, following the docs:
Today, this “Custom Action (using API)” option is no longer present for any bot in any of our workspaces. We only have 4 and they’re all in draft mode. We’ve subscribed to the Custom Bots Add-on. This was working at most 24 hrs ago.
Have we done something to disable this? Is it just broken?
Best answer by RachealView original
Our team is in the middle of the same process, and experienced the same thing. It was working this morning, so it must’ve changed at some point today.
@justinlorenzon and @Jacob Webb Racheal from the support engineer team here👋
It looks like this is in fact an issue on our end. 😕 Justin I can see my teammate Recia has added you to the open issue so we can update you with any news or ideally a fix. Jacob, would you like me to forward your conversation into support so we can get you added as well?
Yes please! :)