Custom bot people data fields not showing up

  • 15 February 2023
  • 1 reply

I have several people data fields or attribute the bot asks for to qualify a lead. This can be name, birthdate, phone number, etc. When a user inputs their information on the bot, the data is not showing up in intercom and I can't see it on my end. Why is this happening?? Pls help!!Screenshot 2023-02-15 at 10.11.04 AMScreenshot 2023-02-15 at 10.10.50 AM


Best answer by Racheal 17 February 2023, 03:57

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Userlevel 2

Hey @jackson b​ Racheal from the support engineer team here👋 


To view the events in a conversation you can use the shortcut ⌘E on Mac or Ctrl+Shift+E on Windows, or select the three dots at the top of the conversation and choose "Show conversation events": inbox-2-eventsI hope this helps!