Answered

Custom chatbot not showing and replaced by generic one

  • 18 April 2023
  • 3 replies
  • 73 views
A

hello, 

 

we have just configured a custom chatbot and we are trying to display it on a test website: https://xplore.arkage.it/

 

unfortunately i cannot find any solution to the problem in the subject: we can only see a “generic” one, not ours.

what shall we check?

 

ty

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Best answer by Daniel M15 24 April 2023, 18:45

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3 replies

A

any hint?

Daniel M15
Userlevel 2

Hey @arkage! Daniel from Customer Support Engineering here 🔧 

 

I would double check that you’ve configured the correct audience rules for the bot to appear on this site, and ensure that you have set the bot live. If it’s still not showing, I’d maybe check that your test user actually meets the bot requirements. if you’re still having trouble, let me know, and we’ll escalate this via the Messenger.

Daniel McGovern, Customer Support Engineer @ Intercom
A

Hey @arkage! Daniel from Customer Support Engineering here 🔧 

 

I would double check that you’ve configured the correct audience rules for the bot to appear on this site, and ensure that you have set the bot live. If it’s still not showing, I’d maybe check that your test user actually meets the bot requirements. if you’re still having trouble, let me know, and we’ll escalate this via the Messenger.

 

Hello sir,

 

  1. bot is live
  2. user type is set to: Users

but I shall escalate, as it is not working :(

 

tyvm

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