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Is it possible to save reply values to a Custom Object?

  • 18 January 2023
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I set up a Custom Object and Linked it to *both* the Person and Conversation objects, as stated in this article.

 

In the Visual Editor, when I select Save reply... I don't see my attribute under the Person object and I don't see the Custom object.

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Best answer by Racheal 21 January 2023, 02:46

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Hey @anik​ Racheal from the support engineer team here👋 

 

In short- you can choose the relationship attribute where the user's selection should be stored. With that being said there's a lot of pieces at play with Custom Objects, definitely best to work out with the team so we can take a look at your specific set up. I see you've already reached out to the team on this- they will be with you as soon as possible!

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