Unable to get reply from bot through "Reply to Conversation" interface,how do i fix it?

Hey @xiao​ 👋

Would you mind sharing some further details on the issue you are facing please, when you say you are unable to get a reply from bot through reply to conversation, is this in the Inbox itself or in the Messenger? If you could attach a screenshot here to the area you are referring to that will help me to troubleshoot further for you 🙌