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Dear community,


Dear community,

 

I need to create a workflow that, whenever I receive a new conversation rating, it automatically inserts a new row into a online sheet containg the data of that conversation rating:

 

Conversation id, conversation rating, conversation rating remark.

 

I want to do that automatically, in real time. Sadly I don't know how to do that. Initially I thought in doing it via webhook, but I didn't find a place to setup it inside my Intercom.

 

Can someone help me and tell me which is the best way to get this need done?

 

If possible, I'd like avoid using 3rd party apps, like Zapier or Integromat.

 

Hope to hear from you soon,

Kind regards,

Rodrigo.

2 replies

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  • Connector
  • 6 replies
  • May 8, 2022

I’d like a way to do this, too.


  • Connector
  • 5 replies
  • May 8, 2022

You would be able to do so via webhooks. You need to create an "app" via the developer-hub. See the doc here.

 

When inside your app, you go under the webhook section of the configuration and add conversation.rating.added

 

The obviously your path to where to redirect the webhook (in this case a sheets scripts app) and parse in into your sheet! I know this is quick and vague, but it's the general idea.

 

✌️

 

CleanShot 2022-05-08 at 12.21.41@2x.png


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