Not really a question but more of a comment/feature request. One of the biggest issues I have using Intercom as a support person is active users showing up as "leads" when they message in via the chat widget. I have to then add them to their company record manually (after trying to figure out who they are) and even after that the lead record often doesn't merge with the user record so you end up with multiple user and lead records with the same exact contact info. We've already tried all the different ways to troubleshoot this and have yet to find a solution. It would be helpful to have an easier way to merge users and leads.
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