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In-Person Event
Thu, Mar 21, 5:00 PM - 7:00 PM (UTC)

Customer Service Trends 2024 - Paris

About this event

Discover the latest trends in the Customer Support industry

Join us live as our panel dives into the most important and interesting insights from this years Customer Service Trends report.


 

2023 was the year the customer service landscape changed forever.

The arrival of modern, generative AI is as significant as the birth of the internet. It’s set to disrupt all industries – and customer service has already been radically and permanently redefined. But are support teams ready to shift their mindset and seize this huge opportunity?

We have a front-row seat to the AI revolution, and now’s the time to take action. Those who don’t will risk getting left behind.

 

Every year, we survey thousands of customer service professionals to keep a pulse on how the landscape is shifting.

For our 4th annual Customer Service Trends Report, we specifically wanted to understand the effects, opportunities, and potential challenges of this AI disruption on the customer service space.

We surveyed over 2,000 global support professionals from a range of locations, roles, and company sizes to find out how customer service is changing across five main themes: customer expectations, AI trends, support teams, tech stacks, and metrics. 

 

Agenda

Welcome drinks and nibbles, 5:00 pm – 5:20 pm GMT

Top 5 Customer Support Trends for 2024, 5:20 pm – 6:00 pm GMT

Customer Panel - Real life use-cases of the Customer Support trends for 2024, 6:00 pm – 6:40 pm GMT

Networking and drinks, 6:40 pm – 7:00 pm GMT

 

Event details
In-person event
Thu, Mar 21, 5:00 PM - 7:00 PM (UTC)
Location
Liberte Living Lab - 9 Rue d'Alexandrie, 75002 Paris

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